Sounds like they are using the same rpc port, check and verify they are using different ports.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: Thursday, May 03, 2012 3:14 PM To: [email protected] Subject: Re: Remedy Inbound Email errors Hopefully resolved ** Sorry, Should have included version info ARS 7.1 Windows 2003 SQL Server 2005 I did that when we first started seeing the weirdness. But it didn't have any effect. I also found/discovered something else. We have Kinetic's Survey, which has it's own Outbound Mailbox (not associated to any inbound) Well that was disabled after I re-added the Inbound mailbox, everything was working fine (except no surveys going out). As soon as I turned that Survey Outbound mailbox config back on, it stopped processing the inbound again. I turned it off, restarted the email engine, and it processed the stuck ones fine. I'm going to delete that record (as I left it there after the email engine re-install), and re-create it, and see if that fixes the issue. Thanks for the Suggestion though. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 11:07 AM To: [email protected] Subject: Re: Remedy Inbound Email errors Hopefully resolved ** Go to "regedit" on server And go to registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine - <server name>\Parameters JVM Option Count = 4 JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx1024m Providing you have enough free memory to allocate this. In 7.5 these default values were a lot lower. But in 7.6.x the installer set these as default. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Thursday, May 03, 2012 10:40 AM To: [email protected] Subject: Re: Remedy Inbound Email errors Hopefully resolved ** The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: [email protected] Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread "ID005056987A2ElBR3TwDI2fEgH_gh" java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the "_" (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
