The error says that the Email Engine is running out of memory. You probably just need to configure it to allow it to use more memory.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: Wednesday, May 02, 2012 9:32 AM To: [email protected] Subject: Remedy Inbound Email errors Hopefully resolved ** I think/hope this is resolved. When We were getting the thread stack errors, it kept mentioning a specific thread Exception in thread "ID005056987A2ElBR3TwDI2fEgH_gh" java.lang.OutOfMemoryError: Java heap space That ID corresponded to our Incoming Mailbox GUID. We deleted the Incoming mailbox configuration record, and re-created it. And it appears to be working correctly now. I'm wondering/thinking that the "_" (underscore) in the GUID may have been causing the issue, but that's just a guess. Thanks, Matt P. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
