ITSM applications 7.6.04 were not designed to be used on the WUT (Windows
User Tool). Looks like you are already aware of that from your statements
where you were specific about what part of the application you were trying
to access..
Having said that, I did not experience this when I attempted to use the WUT
to perform similar tasks.. Is this a new site you are at? Is this problem
specific to this version and you did not get the same problem with the
previous versions at this same site? The reason I am specifying *same site*
is that I am wondering if it is not strictly an AR issue but something else
like the network, or something installed on the clients that’s doing this -
firewall or antivirus...
-----Original Message-----
From: Frank Caruso
Sent: Tuesday, May 08, 2012 10:16 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: 764 User Tool Delay
ARS 764 sp2
User Tool 764 sp3
We can log in quickly and access all the non ITSM specific forms using the
User Tool without issue: people, support, locations, organizations,etc. We
will be using the User Tool for foundation data maintenance only. However,
we are finding that if left idle for a few minutes, there is a roughly 60
second delay when reconnecting. For example, run a query displaying all
support groups, toggle to another application, return to the user tool after
a few minutes and it will lock up for about a minute. User does not have to
log back in but just wait for the system to come back. This does not happen
in the midtier.
Any thoughts?
Thank you.
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