Hi,
I think the client is quiet if the user does nothing (and no auto-refresh
is turned on).
I saw this the first time a very long time ago. Probably version 5.1.2 or
something like that.
Today I have two routes to my 7.6.04 server. One through a firewall and
one direct line. If I go through the firewall, I get this same behavior.
The client in this case is Windows XP and AR User 7.6.04.
Best Regards - Misi, RRR AB, http://rrr.se
> Thanks Jason, I see the issue on my 32 bit Win XP, so that seems to not be
> the issue.
>
> Thanks Misi, I'll check on the firewall, but I wonder why the versions of
> the WUT would make a difference. Perhaps the 6.x clients check back with
> the server more frequently?
>
> David
>
>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, May 08, 2012 11:06 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: 764 User Tool Delay
>>
>> Hi,
>>
>> This kind of symptom typically has to do with a firewall timeout. Check
>> if you
>> have something like that between the client and the server.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
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>>
>> > Are these 64 bit computers? After 7.1 WUT tends to hang on 64 bit
>> > Windows (and it is not supported). Some versions/patches more than
>> > others. There are a few compatibility setting that help greatly. I
>> > don't have them handy at the moment but they are in the List's
>> archives.
>> >
>> > I have not noticed the time relationship like you mention so maybe
>> > this is something else altogether?
>> >
>> > Jason
>> > On May 8, 2012 7:29 AM, "David Durling" <durl...@uga.edu> wrote:
>> >
>> >> I'll add that, in our case, the hang/delay seems to occur more like
>> >> after
>> >> 30 minutes of inactivity (not sure how much) - I think not just after
>> >> a few minutes. This is against a 7.5 server, custom apps.
>> >>
>> >> David
>> >>
>> >> > -----Original Message-----
>> >> > From: David Durling
>> >> > Sent: Tuesday, May 08, 2012 10:21 AM
>> >> > To: arslist@ARSLIST.ORG
>> >> > Subject: RE: 764 User Tool Delay
>> >> >
>> >> > I've seen the same thing with the 7.5 patch 007 user tool, and one
>> >> > of
>> >> our
>> >> > units considered it a bug and downgraded back to a 6.x client - it
>> >> appears
>> >> > related to the version of the user tool. I wonder if all of the
>> >> > newer
>> >> clients
>> >> > exhibit this behavior?
>> >> >
>> >> > David Durling
>> >> > University of Georgia
>> >> >
>> >> > > -----Original Message-----
>> >> > > From: Action Request System discussion list(ARSList)
>> >> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
>> >> > > Sent: Tuesday, May 08, 2012 10:17 AM
>> >> > > To: arslist@ARSLIST.ORG
>> >> > > Subject: 764 User Tool Delay
>> >> > >
>> >> > > ARS 764 sp2
>> >> > > User Tool 764 sp3
>> >> > >
>> >> > > We can log in quickly and access all the non ITSM specific forms
>> >> using
>> >> > > the User Tool without issue: people, support, locations,
>> >> > > organizations,etc. We will be using the User Tool for foundation
>> >> data
>> >> > > maintenance only. However, we are finding that if left idle for a
>> >> few
>> >> > > minutes, there is a roughly 60 second delay when reconnecting.
>> >> > > For example, run a query displaying all support groups, toggle to
>> >> another
>> >> > > application, return to the user tool after a few minutes and it
>> >> > > will lock up for about a minute. User does not have to log back
>> >> > > in but
>> >> just
>> >> > > wait for the system to come back. This does not happen in the
>> >> midtier.
>> >> > >
>> >> > > Any thoughts?
>> >> > >
>> >> > > Thank you.
>> >> > >
>> >> > >
>> >> >
>> __________________________________________________________
>> >> > > _____________________
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>> >>
>> >>
>> >>
>> >>
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>> >
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>
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