ARSlisters Had a question about how to leverage to "AREA LDAP Configuration" form in the ITSM v7604 SP2 for users that: 1) Have been AD authenticated 2) Do not have a Remedy account and no record in the User form.
We're looking to give these users access to create a SRM entry or query on an existing entry. I've read the v7604 "Integration Guide" and the "Configuration Guide" but haven't found any useful information. I'm able to AD authenticate users w/o Remedy accounts, then assign the AD authenticated user to the "Service Request User" group. Here is a screenshot of the AREA LDAP config settings I've used: http://photos.smugmug.com/photos/i-vhNSHRC/0/O/i-vhNSHRC.jpg The 20213 in the DEFAULT GROUP(S) field is the "Service Request User" group while the -20213 in the ROLES LIST is the role of "Service Request User". Can this be accomplished or do we need to create a User account before a person can utilize the SRM module to create an entry? I've contacted BMC support but they haven't been able to provide much information/documents and keep refering me to the "Integration Guide" which isn't too useful. Thanks in advance for your help! ~Antonio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
