I would echo what others said about a People record being required, but I would also suggest building an integration with Active Directory via ARDBC. Just build a vendor form against the User Accounts in AD via ARDBC, then build an escalation to put that data into a staging form, which has filters to create the appropriate People and other records related to that. That will likely be helpful for you in other ways as well for Incidents and such that are called in against People records.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Antonio M Sent: Friday, May 11, 2012 2:01 PM To: [email protected] Subject: Granting access to SRM for AD authenticated users ARSlisters Had a question about how to leverage to "AREA LDAP Configuration" form in the ITSM v7604 SP2 for users that: 1) Have been AD authenticated 2) Do not have a Remedy account and no record in the User form. We're looking to give these users access to create a SRM entry or query on an existing entry. I've read the v7604 "Integration Guide" and the "Configuration Guide" but haven't found any useful information. I'm able to AD authenticate users w/o Remedy accounts, then assign the AD authenticated user to the "Service Request User" group. Here is a screenshot of the AREA LDAP config settings I've used: http://photos.smugmug.com/photos/i-vhNSHRC/0/O/i-vhNSHRC.jpg The 20213 in the DEFAULT GROUP(S) field is the "Service Request User" group while the -20213 in the ROLES LIST is the role of "Service Request User". Can this be accomplished or do we need to create a User account before a person can utilize the SRM module to create an entry? I've contacted BMC support but they haven't been able to provide much information/documents and keep refering me to the "Integration Guide" which isn't too useful. Thanks in advance for your help! ~Antonio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
