Hello all,

This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)?

Thanks,

Rick

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