yep, that may be plan A. I was checking out NULL values in the Service
CI as plan B.
On 5/17/2012 8:50 AM, Terry Bootsma wrote:
** ...and...... That is surprising? Lol....
Not sure how I could expand upon this other than looking at converting
the change service menu to follow the same constructs as the incident
one...
It might be your only alternative....
Sent from my mobile device..
Rick Phillips <r...@netfirst.com> wrote:
** Terry,
Thanks for the reply. Your suggestion works in INC, but oddly not in CHG.
r
On 5/17/2012 8:44 AM, Terry Bootsma wrote:
** Have you tried keeping the company field on the service ci
populated with the previous value and creating a "used by"
people-organization relationship to the new company? That should make
the service available.... By creating multiple used-by
relationships, you can control who sees the services...
Hth
Terry
Sent from my mobile device..
Rick Phillips <r...@netfirst.com> wrote:
Hello all,
This is a 7.6.04 sp2 (multi-tenancy) question regarding Change
Management and required Service CI's. We noticed that if the Change
Location Company value (on the CRQ) doesn't match the Service CI,
Company value, the Service wasn't available to the user. However, if
the Service CI, Company value is NULL, the Service is available. The
question is: what is the impact of having the Service CI record with a
NULL Company value (i.e., elsewhere in the lifecycle of the CI)?
Thanks,
Rick
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