Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available.... By creating multiple used-by relationships, you can control who sees the services...
Hth Terry Sent from my mobile device.. Rick Phillips <[email protected]> wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
