LJ, I have worked with loading incidents directly on the incident form via AIE and bypassing the IncidentInterface_create form. This was for an ITSM 7.0 go-live and moving data from ITSM 6 to ITSM 7 on a different server (a long time ago).
Some of the things I had to take into consideration when doing this directly: - Any hidden fields that need to be populated for workflow tied to active links were populated. (Person ID comes to mind!) - Check the foundation data and make sure you use valid values when creating the incident - Check the hidden flag fields (create service request flag comes to mind) and make sure that the value you use is valid. - Ensure data integrity for relationships. (may not apply to what your doing) - Ensure that you populate all fields for the status/stage the incident is going to be created in. The incident interface create helps you to pre-populate values from a template if a template id is provided. It also validates the location info, op and prod cats, assignments etc. I take it you are still going via the API? Hope this helps. Saby ________________________________ From: "Longwing, LJ CTR MDA/IC" <[email protected]> To: [email protected] Sent: Wednesday, June 6, 2012 12:23 PM Subject: Re: IncidentInterface_Create So what you are saying is that I may be assuming competence where none exists? :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ravi rai Sent: Wednesday, June 06, 2012 10:19 AM To: [email protected] Subject: Re: IncidentInterface_Create ** LJ i dont think it does all validation we have written lot of filter and filter guides to do validation which we needed > Date: Wed, 6 Jun 2012 10:12:56 -0600 > From: [email protected] > Subject: Re: IncidentInterface_Create > To: [email protected] > > Hey Ravi, > Yes, I'm familiar with the function of the form, but what I'm not aware of is > WHY it's needed. Basic information that I have picked up over the years tells > me that because of the fact that HD is VERY active link based, there are > various business rules that are written and enforced when creating things > through the GUI that aren't enforced when creating them through a push to the > form itself. This apparently lead to the creation of the interface form to > enforce the same business rules at the Filter level, and push it to the > incident form when everything is copasetic....the question I'm raising is > really 'what does it do'...what sort of validations does it perform that I > won't get if I push directly to the incident form itself? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of ravi rai > Sent: Wednesday, June 06, 2012 10:01 AM > To: [email protected] > Subject: Re: IncidentInterface_Create > > ** > LJ , > Greetings .... > IncidentInterface_Create act as intermidiate form for landing request to > create incident SRM also use this form. > webservice "HPD_IncidentInterface_Create_WS" > It works fine in 7604 not sure about 7.57 or previous version > > Ravi > > > > Date: Wed, 6 Jun 2012 11:24:52 -0400 > > From: [email protected] > > Subject: Re: IncidentInterface_Create > > To: [email protected] > > > > For whatever it may be worth, I recall problems with this form and the > > WS associated with it in its OTB state - I do not recall which version > > but it wasn't any of the most recent ones.. One of the required fields > > was missing.. I had to create that field both on the form as well as > > modify the WS to include that.. I do not recall much beyond that.. > > > > Maybe its been fixed and your problem is something else - but I just > > thought I'd throw this there.. > > > > Joe > > > > -----Original Message----- > > From: Longwing, LJ CTR MDA/IC > > Sent: Wednesday, June 06, 2012 11:18 AM Newsgroups: > > public.remedy.arsystem.general > > To: [email protected] > > Subject: IncidentInterface_Create > > > > I'm getting thrown into the deep end of ITSM and trying not to splash > > too much trying to stay afloat and would love some assistance from the > > more experienced swimmers in these waters. > > > > I'm in a situation where I'm creating incidents through a non 'gui' method. > > From discussions on the list I know that you don't want to do it > > directly into the incident form directly, and that I 'should' do it > > through the IncidentInterface_Create form...but in this situation I > > can't. I'm looking for either guidance to documentation that discusses > > the interface form, and what it does for me, or either straight from > > the horses mouth information about the things I need to look out for > > when loading these directly in the table. One thing that may be > > important...the records that I'm creating don't need to 'flow' > > anywhere....they are being created strictly from a historical perspective > > and will be created already in the 'Closed' status. > > > > Remedy 7.5 Patch 7 > > ITSM 7.5 > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
