Jase, do your Remedy users have network login ID's? If so, use those. The burden of uniqueness is then removed from you and placed upon your network team.
-D ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Monday, June 25, 2012 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Question about re-using Login Id's ** That is what I was thinking.. however I love that user1 submited a ticket, and user1 submitted a change request but user1 is not here any longer, because user1 submitted an srm to have user1's account removed after his departure.. On Mon, Jun 25, 2012 at 3:16 PM, Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** It would not be a EULA violation - as long as its not 2 physical individuals using the same ID at the same time, they are not breaking any EULA... However for reasons mentioned in the original post itself, this is a bad idea. Yes you will see all records since a lot within the system is referenced by the Login ID. Remedy does not have any other unique identifier that is actually used within searches to separate one login ID from the other in the event that you have two login ID's with the same value, one of which is retired and the other active.. So bottom-line, if a match is found, rename the new ID that needs to be created to something slightly different. Joe From: patrick zandi<mailto:remedy...@gmail.com> Sent: Monday, June 25, 2012 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: 7.6.04 - Question about re-using Login Id's ** Might be a EULA violation as well.. May want to check on that.. License violation. On Mon, Jun 25, 2012 at 3:04 PM, David M. Clark <david.m.cl...@tn.gov<mailto:david.m.cl...@tn.gov>> wrote: ** Confirmed. Don't do that. For all the reasons you mention and more. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Monday, June 25, 2012 1:49 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: 7.6.04 - Question about re-using Login Id's ** Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID "User1" is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses "User1" as a login id. Now if an auditor queries for all data modified by 'last update user' = "User1", they are going to get everything from both users who shared a login id, different data, different support groups, basically a mess - right? I seem to remember having the "don't re-use login id's" discussion in the past and the answer was "don't do that" - thoughts anyone? Thanks, Jase -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
