I know what you mean, but perhaps our more sensitive systems have something in place - retiring access to records when a person leaves, or additional security questions to access sensitive data, maybe something else.
I'm not tied in to the central administrative computing stuff, so... maybe something for me to look at. Or change to unique Remedy ids. Or determine it's not worth the worry. David > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of pritch > Sent: Friday, June 29, 2012 10:56 AM > To: [email protected] > Subject: Re: 7.6.04 - Question about re-using Login Id's > > If an environment is re-using logins in general - how sensitive can the data > from one jdoe to the next be? Guess It's just the hillbilly in me that > doesn't > have an appreciation for all this hidden data stuff. > > ----- Original Message ----- > From: "David Durling" <[email protected]> > To: [email protected] > Sent: Friday, June 29, 2012 10:07:11 AM > Subject: Re: 7.6.04 - Question about re-using Login Id's > > I understand, this is a lot of effort we're talking about; not sure I really > want > to do it. > > But it's not necessarily a minor issue if "jdoe" had access to semi-sensitive > or > at least personally-related info, leaves employment, then a year later > another "jdoe" comes on board and inadvertently gains access to info they > shouldn't see. > > On the other hand, perhaps this minor risk is worth it - just something I have > to determine locally. > > David > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of pritch > > Sent: Friday, June 29, 2012 9:54 AM > > To: [email protected] > > Subject: Re: 7.6.04 - Question about re-using Login Id's > > > > I've never been a fan of changing data after the fact - the new person > > would most likely have a different PPL record number and the actual > > name may also be a bit different (different middle initial, etc). > > Most of the ticket info has names as well as login ID. > > > > I think we spend way too much time worrying about minor items and > > trying to devise elaborate work arounds - my response to the folks > > asking the questions is 'deal with it, there's more important things to > > worry > about'. > > > > ----- Original Message ----- > > From: "Misi Mladoniczky" <[email protected]> > > To: [email protected] > > Sent: Friday, June 29, 2012 9:42:39 AM > > Subject: Re: 7.6.04 - Question about re-using Login Id's > > > > Hi, > > > > Maybe you can use RRR|LoginConv, which is a tool that we give away for > > free: > > https://www.rrr.se/cgi/tools/main#rrrLoginConv > > > > It can walk through every record of your system, and replace the old > > login name with a new one. It even handles Status-History, > > Diary-fields and row- level access control where you have specified > > login names in the 112/60xxx fields. > > > > When you are removing a login name, change it from "peter" to > > "x1peter" or something like that. In this way you can keep all > > historical data and still reuse a login name. > > > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > > 2011) > > > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > > Find these products, and many free tools and utilities, at http://rrr.se. > > > > > This has bothered me for a while: What do to if one is using AREA > > > against a system that re-users usernames, and you want the Remedy > > > username to match the external one, but then there is the potential > > > for the problems mentioned below. > > > > > > There is a unique id for each account in the external system, of > > > course - but not sure how I could leverage that. Any bright ideas? > > > I suppose I could store the unique id in Remedy and do an ARDBC > > > lookup after every login (would maybe have to set up an init-form to > > > trigger the workflow on > > > login) to see if it matches. If it doesn't match, create a new > > > record & retire the old, and use this record to stamp this unique id on > > > any > > > requests created by the user. But then how to allow-disallow access to > > > the records? Not sure it's workable. Does anyone have a good way to > > > handle this? > > > > > > David Durling > > > University of Georgia > > > > > > > > > From: Action Request System discussion list(ARSList) > > > [mailto:[email protected]] On Behalf Of Joe Martin D'Souza > > > Sent: Monday, June 25, 2012 3:17 PM > > > To: [email protected] > > > Subject: Re: 7.6.04 - Question about re-using Login Id's > > > > > > ** > > > It would not be a EULA violation - as long as its not 2 physical > > > individuals using the same ID at the same time, they are not > > > breaking any EULA... > > > > > > However for reasons mentioned in the original post itself, this is a > > > bad idea. Yes you will see all records since a lot within the system > > > is referenced by the Login ID. Remedy does not have any other unique > > > identifier that is actually used within searches to separate one > > > login ID from the other in the event that you have two login ID's > > > with the same value, one of which is retired and the other active.. > > > > > > So bottom-line, if a match is found, rename the new ID that needs to > > > be created to something slightly different. > > > > > > Joe > > > > > > From: patrick zandi<mailto:[email protected]> > > > Sent: Monday, June 25, 2012 3:07 PM > > > Newsgroups: public.remedy.arsystem.general > > > To: [email protected]<mailto:[email protected]> > > > Subject: Re: 7.6.04 - Question about re-using Login Id's > > > > > > ** Might be a EULA violation as well.. May want to check on that.. > > > License violation. > > > > > > On Mon, Jun 25, 2012 at 3:04 PM, David M. Clark > > > <[email protected]<mailto:[email protected]>> wrote: > > > ** > > > Confirmed. Don't do that. For all the reasons you mention and more. > > > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > > > [mailto:[email protected]<mailto:[email protected]>] On Behalf > > > Of Jase Brandon > > > Sent: Monday, June 25, 2012 1:49 PM > > > To: [email protected]<mailto:[email protected]> > > > Subject: 7.6.04 - Question about re-using Login Id's > > > > > > ** Hello All, > > > What is the general consensus regarding re use of login id's? > > > My concern is this = Login ID "User1" is used by an employee for 6 > months. > > > That employee leaves the company. Someone new gets hired, in a new > > > support group, and our support center then reuses "User1" as a login > > > id. Now if an auditor queries for all data modified by 'last update > > > user' = "User1", they are going to get everything from both users > > > who shared a login id, different data, different support groups, > > > basically a mess - right? I seem to remember having the "don't > > > re-use login id's" discussion in the past and the answer was "don't > > > do that" - thoughts > > anyone? > > > > > > Thanks, > > > > > > Jase > > > > > > -- > > > Patrick Zandi > > > _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: > > "Where > > > the Answers Are"_ > > > > > > > > > __________________________________________________________ > > ____________ > > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > > > > > __________________________________________________________ > > _____________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > > __________________________________________________________ > > _____________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
