Keep in mind BMC is a leader - and sometimes you need to buck the trend to get exponential growth or improvement.
Now leading to where or what that is the next question. -John Sent from my iPhone On Jun 27, 2012, at 11:58 AM, pritch <[email protected]> wrote: > (this is a bit sarcastic, but that's my specialty) - What would make you > think that a company that builds a system which is supposed to be based on > ITIL best practices would use ITIL best practices in building that system? > > ----- Original Message ----- > From: "Jose Huerta" <[email protected]> > To: [email protected] > Sent: Wednesday, June 27, 2012 10:59:41 AM > Subject: Re: Next ARS version > > ** In case of other products, version numbering is normally related to > licensing. So when you buy a license, the upgrades inside a major version are > included (that was the case of windows server 2008 and R2). But when you > want to upgrade to another version, you must pay for the upgrade. > > > In Remedy it doesn't make sense, since you are granted all upgrades if you > are paying maintenance or none (even patches) if you are not paying > maintenance. > > > But I agree that version numbering is a bit confusing. According ITIL Release > Management best practices, the version number must have a meaning. In Remedy > it hasn't, so you must ignore it. But it would be helpful if it has this > meaning. > > > For instance: Major versions means a re-install to upgrade. Minor versions > means an upgrade: functional change, but you can upgrade without installing > everything again and migrating the data. Third number means a patch. > > > Anyway, I thing that this topic is not enough important to create almost 20 > emails.... :) > > > > > > > > > Jose M. Huerta > Project Manager > > Movil: 661 665 088 > > Telf.: 971 75 03 24 > > Fax: 971 75 07 94 > > > > > SM2 Baleares S.A. > C/Rita Levi > > Edificio SM2 Parc Bit > > 07121 Palma de Mallorca > > > > La información contenida en este mensaje de correo electrónico es > confidencial. La misma, es enviada con la intención de que únicamente sea > leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por > otras personas no está autorizado, por lo que en tal caso, le rogamos que nos > lo comunique por la misma vía, se abstenga de realizar copias del mensaje o > remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. > > P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es > necesario. > > > > On Wed, Jun 27, 2012 at 4:13 PM, Pierson, Shawn < [email protected] > > wrote: > > > An example of a Windows version that was a "minor" version update but is > actually very different is Windows Server 2008 versus Windows Server 2008 R2 > (not to be confused with Windows Server 2008 SP2.) In fact, I think that > 2008 was technically Windows NT 6 and 2008 R2 is Windows NT 6.1, but I could > be wrong. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected] ] On Behalf Of pritch > > > Sent: Wednesday, June 27, 2012 7:25 AM > To: [email protected] > Subject: Re: Next ARS version > > Thanks for the info. Can you give examples of non-BMC software that issues > major updates with only bumping the minor (or release) version - ie Has MS > Windows released a major update that went to 6.1 rather than 7. I know > that's an OS vs an app system, but do any other apps that you know of do that > (Crystal, SAP, etc)? > > ----- Original Message ----- > From: "Ben Chernys" < [email protected] > > To: [email protected] > Sent: Wednesday, June 27, 2012 4:51:20 AM > Subject: Re: Next ARS version > > In any software, the version number is not decided on any logical or code > based reason but rather a marketing or arbitrary reason. In the case of > Remedy this is not different than say Meta-Update, Windows, etc. or any > number of software products that I have worked on. > > > > ARS 5.12 was a minor version number change from 5.1 (+.02) but was a major > release as new field types were introduced and some field structures were > significantly changed. I am still waiting for one of those changes to be > implemented in any Admin tool. That is an enum where the integers and labels > are the results of queries. I have never tested that such a field is > possible but the structures to define such a field have been in place since > 5.12. I expect that the code was never implemented given the convolutions > ITSM has to simulate such a thing. > > > > 7.6.04 was a major release as overlays were introduced. This is only on > arserver(d). ITSM also had major changes. 6 to 7 was a minor arserver > release mostly to support multi-tenancy but a major ITSM release with a > completely different foundation data, help desk, etc, multi-tenancy. > > > > 5.0 was not significantly different that 4.x and I would have classified that > as a small upgrade. I would have classified 5.12 as a major release. This > is based on experience and not version numbers. > > > > I also remember a 7.0.1 patch that changed the database structure removing > the ability to go back (without a backup). I am not sure that this was > documented. > > > > Version numbers are always rather arbitrarily chosen. They would perhaps be > better as names or labels so as to not build any expectations. > > > > On all software releases and upgrades, look at the release notes and not the > version number to guess the nature of the release (ie whether minor or > major). And it is a guess. Release notes are not always complete and also > do not always reflect all the changes that have taken place. I am sure that > does not give you or your customers much confidence or much ability to judge > efforts required. > > > > As always, major or minor, upgrade in a test environment pretty close to your > production environment with both the customisations and data quantities. > > > > As for ITSM, I would consider any release change including patches as major > and requiring significant efforts. > > > > Just my 2 cents worth on the subject J > > > > Cheers > > Ben > > > > Ben Chernys > Senior Software Architect > Description: logoSthInc-sm > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: <mailto: Ben.Chernys_AT_softwaretoolhouse.com > > Ben.Chernys_AT_softwaretoolhouse.com > Web: < http://www.softwaretoolhouse.com/ > www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor and out Freebies > > Section for an ITSM 7.6.04 Forms and Fields spreadsheet. > > Meta-Update, our premium ARS Data tool, lets you automate > your imports, migrations, in no time at all, without programming, > without staging forms, without merge workflow. > < http://www.softwaretoolhouse.com/ > http://www.softwaretoolhouse.com/ > > > > > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected] ] On Behalf Of pritch > Sent: June-26-12 21:36 > To: [email protected] > Subject: Re: Next ARS version > > > > SLA's with clients are based on minor / major release levels - more time to > upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04 > the client 9at least mine) wants to know why it's going to take so much > effort to upgrade when the version number reflects only an 'incidental' > release. > > > > ----- Original Message ----- > > From: "Susan Palmer" < [email protected] > > > To: [email protected] > > Sent: Monday, June 25, 2012 9:04:16 PM > > Subject: Re: Next ARS version > > > > ** What does it really matter what the number is?� The content is what > matters.� We'll be told when they want us to know.� That's been the mantra > since I started using Remedy in 1995, don't bother asking ...we're not > telling.� > > > > > > On Mon, Jun 25, 2012 at 2:01 PM, Longwing, LJ CTR MDA/IC < <mailto: > [email protected] > [email protected] > wrote: > > > > > > What I remember from that time is that 7.6.3 was supposed to be 8....but they > realigned things to internal numbering practices...and was originally > supposed to include overlays...but they couldn't get it hardened before > GA...so they released 7.6.3 without it....and then 'shortly' later released > 7.6.4 which was the 'finished product' that 7.6.3 was supposed to be... > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > [email protected] ] On Behalf Of Joe Martin D'Souza > > Sent: Monday, June 25, 2012 12:58 PM > > To: [email protected] > > Subject: Re: Next ARS version > > > > ** > > > > > > That�s weird.. did they call it a maintenance release? No way it wasn�t.. > With the introduction of something so foreign to the ARS as the overlays, it > can�t be considered a maintenance release.. It was a major release.. > > > > In my opinion, any release that changes the structure of the underlying > database IS NOT a maintenance release. Changes to the DB structure, should be > one of the several other criteria, that determines if a release ought to be > qualified as a major release.. > > > > If they had already changed the structure of the DB in 7.6.03, and then > leveraged that new structure in 7.6.04, then yes, it can be argued as a > maintenance release, but I do not think this was the case. The DB structure > was altered in 7.6.04 to accommodate the overlays feature, and not in > 7.6.03.. > > > > Joe > > > > From: Tauf Chowdhury <mailto: [email protected] > > > > > > > Sent: Monday, June 25, 2012 10:25 AM > > Newsgroups: public.remedy.arsystem.general > > To: <mailto: [email protected] > [email protected] > > Subject: Re: Next ARS version > > > > ** > > Personally, I think BMC needs to redefine its versioning criteria after > seeing what happened with 7.6.03 to 7.6.04. I still can't make sense of how > 04 was a "maintenance release." > > > > > > Sent from my iPhone > > > > On Jun 24, 2012, at 11:11 AM, praveen kumar < <mailto: > [email protected] > [email protected] > wrote: > > > > > > > > � � � �** > > � � � �Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new > features and expectations. Fingers crossed for the upcoming release. > > > > � � � �Cheers.! > > � � � �prawin > > > > � � � �> > > � � � �> I think it was to be 7.7, but then BMC decided there are enough new > > � � � �> feature to call it 8.0. > > � � � �> > > � � � �> On 24/06/2012 12:22, Jose Huerta wrote: > > � � � �> > ** I'm a bit confused about next version. > > � � � �> > > > � � � �> > Some people told me that it will be 7.7, but others say 8.0. I'm > sure > > � � � �> > that you'll have the correct answer. > > � � � �> > > > � � � �> > Regards, > > � � � �> > > > � � � �> > Jose Huerta > > � � � �> > < http://theremedyforit.com/ > http://theremedyforit.com/ > > � � � �> > _attend WWRUG12 < http://www.wwrug.com > www.wwrug.com ARSlist: > "Where the Answers Are"_ > > � � � �> > > � � � �> > _______________________________________________________________________________ > > > � � � �> UNSUBSCRIBE or access ARSlist Archives at < http://www.arslist.org > > www.arslist.org > > � � � �> attend wwrug12 < http://www.wwrug12.com > www.wwrug12.com ARSList: > "Where the Answers Are" > > > > � � � �_attend WWRUG12 < http://www.wwrug.com > www.wwrug.com ARSlist: > "Where the Answers Are"_ > > > > _attend WWRUG12 < http://www.wwrug.com > www.wwrug.com ARSlist: "Where the > Answers Are"_ > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at < http://www.arslist.org > > www.arslist.org > > attend wwrug12 < http://www.wwrug12.com > www.wwrug12.com ARSList: "Where > the Answers Are" > > > > _attend WWRUG12 < http://www.wwrug.com > www.wwrug.com ARSlist: "Where the > Answers Are"_ > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at < http://www.arslist.org > > www.arslist.org > > attend wwrug12 < http://www.wwrug12.com > www.wwrug12.com ARSList: "Where > the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
