Hi all,
I was wondering if anybody has ever seen the following behaviour.
About a week ago, our users started getting error “ ARERR [9350] Network
protocol/data error when performing data operation. Please contact
administrator” when opening AR System Customizable Home Page on mid-tier with
the overview console. They seem to be able to open other consoles without error
and it all worked fine previously.
It affects all the users (luckily this is a test environment only). They all
use IE7 and I have tested with IE8 with the same result.
The home page works fine (i.e. no error) with FireFox and also (and this is the
most puzzling to me) when I start running Fiddler on my client with IE7 in
order to investigate the issue.
When users get the error, the mid-tier server log shows the following error:
java.lang.NumberFormatException: For input string: ""
java.lang.NumberFormatException.forInputString(Unknown Source)
java.lang.Integer.parseInt(Unknown Source)
java.lang.Integer.parseInt(Unknown Source)
com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
java.lang.Thread.run(Unknown Source)
02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350
Does anybody have any suggestions as to where to look in order to get to the
bottom of this issue.
Our environment is
OS – Windows 2003, 64 bit
Mid-Tier 7.6.03, SP2
Java – 1.6.0_26
Thanks
Jiri Pospisil
LCH Clearnet
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