Jiri, Are you on a load balanced environment? I've seen cases where the plugin entry for ARDBC needs to be configured for the FQDN of the local server name instead of the load balancer name in the ar.conf.
On Tue, Jul 3, 2012 at 12:49 PM, Jiri Pospisil < [email protected]> wrote: > ** > > Hi all,**** > > ** ** > > I was wondering if anybody has ever seen the following behaviour.**** > > ** ** > > About a week ago, our users started getting error “ ARERR [9350] Network > protocol/data error when performing data operation. Please contact > administrator” when opening AR System Customizable Home Page on mid-tier > with the overview console. They seem to be able to open other consoles > without error and it all worked fine previously.**** > > ** ** > > It affects all the users (luckily this is a test environment only). They > all use IE7 and I have tested with IE8 with the same result. **** > > The home page works fine (i.e. no error) with FireFox and also (and this > is the most puzzling to me) when I start running Fiddler on my client with > IE7 in order to investigate the issue.**** > > ** ** > > When users get the error, the mid-tier server log shows the following > error:**** > > ** ** > > java.lang.NumberFormatException: For input string: ""**** > > java.lang.NumberFormatException.forInputString(Unknown Source)**** > > java.lang.Integer.parseInt(Unknown Source)**** > > java.lang.Integer.parseInt(Unknown Source)**** > > com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)*** > * > > com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)**** > > com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)**** > > javax.servlet.http.HttpServlet.service(HttpServlet.java:637)**** > > javax.servlet.http.HttpServlet.service(HttpServlet.java:717)**** > > > org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) > **** > > > org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) > **** > > > org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) > **** > > > org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) > **** > > > org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) > **** > > > org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) > **** > > > org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) > **** > > > org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) > **** > > > org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) > **** > > > org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) > **** > > org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) > **** > > java.lang.Thread.run(Unknown Source)**** > > 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350 > **** > > ** ** > > Does anybody have any suggestions as to where to look in order to get to > the bottom of this issue.**** > > ** ** > > Our environment is**** > > OS – Windows 2003, 64 bit**** > > Mid-Tier 7.6.03, SP2**** > > Java – 1.6.0_26**** > > ** ** > > Thanks**** > > ** ** > > Jiri Pospisil**** > > LCH Clearnet**** > > ** ** > > ** ** > > > > A copy of the LCH.Clearnet e-mail disclaimer can be found at: * > www.lchclearnet.com/disclaimer/email* > > > > LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High > Street, London EC3N 1EA. > > Recognised as a Clearing House under the Financial Services & Markets Act > 2000. Reg in England No.25932. > > LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, > Chambre de Compensation conformément au Code Monétaire et Financier. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
