Hi, Thanks to all for their comments.
We are not using load balancer, but I have tried with plugin entry using simple name as well as FQDN with the same result. The observation of missing/misplaced parameter seems close. When I looked in the log the line just before the error was showing the client cookie and its content followed by the session ID as extracted from the cookie. Next was the error. Irrespective of all the above, I still cannot understand why when I turn Fiddler on to trace the issue on my client, the error disappears and all is working fine. Jiri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 04 July 2012 18:15 To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator ** Jiri, Are you on a load balanced environment? I've seen cases where the plugin entry for ARDBC needs to be configured for the FQDN of the local server name instead of the load balancer name in the ar.conf. On Tue, Jul 3, 2012 at 12:49 PM, Jiri Pospisil <jiri.pospi...@lchclearnet.com<mailto:jiri.pospi...@lchclearnet.com>> wrote: ** Hi all, I was wondering if anybody has ever seen the following behaviour. About a week ago, our users started getting error " ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator" when opening AR System Customizable Home Page on mid-tier with the overview console. They seem to be able to open other consoles without error and it all worked fine previously. It affects all the users (luckily this is a test environment only). They all use IE7 and I have tested with IE8 with the same result. The home page works fine (i.e. no error) with FireFox and also (and this is the most puzzling to me) when I start running Fiddler on my client with IE7 in order to investigate the issue. When users get the error, the mid-tier server log shows the following error: java.lang.NumberFormatException: For input string: "" java.lang.NumberFormatException.forInputString(Unknown Source) java.lang.Integer.parseInt(Unknown Source) java.lang.Integer.parseInt(Unknown Source) com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) java.lang.Thread.run(Unknown Source) 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350 Does anybody have any suggestions as to where to look in order to get to the bottom of this issue. Our environment is OS - Windows 2003, 64 bit Mid-Tier 7.6.03, SP2 Java - 1.6.0_26 Thanks Jiri Pospisil LCH Clearnet A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email<http://www.lchclearnet.com/disclaimer/email> LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
