A couple caveats: 1. make sure you are getting all references not just those that are handily identified with the same database id as there are some that are not, yet would fall into the realm of your update, not including temp fields (i.e. ReqByOrganization, Requester Organization, Customer Organization, etc.) 2. make sure your updates are in overlay if you are on system that supports overlays 3. make sure your updates to cmdb are done via class manager (yes, there's references there, too)
However, "if" it were me, I'd want to make sure there is a darn valid reason for making this change as it's no small ask as even with additional due diligence, it's still prone to some amount of risk. It's nearly always better to tweak the data than the code, but if you go the code update route, don't forget your backup before pressing the button. -Eric -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 13, 2012 11:41 AM To: [email protected] Subject: Re: Can we change char size of Organisation field across ITSM I personally would write a quick java application that loads all of the forms, pulls does a get on the specific field, sets its attributes properly, sets the field back to the server...it would take about an hour to write the program (if that) and as long as it takes for the change to happen at the API level....but significantly less time than it would take to do it through the dev studio, and I would NEVER attempt to do it at the DB level. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ITSM.Support Sent: Friday, July 13, 2012 10:38 AM To: [email protected] Subject: Re: Can we change char size of Organisation field across ITSM Hi, According to the observations so far, we cannot modify the character size of the mentioned fields using the remedy application. The field 'Organization' is on the 361 forms with the same database field ID. Though it may be possible that we can update it at database level, but the same operation needs to be performed on each form. For this we have 'AR System Metadata:field_char' form, where all the meta-data related to character fields are stored. It’s a view form. We need to update the meta-data, the related record in order to achieve this. But this option is not tried and tested, as it may cause the severe malfunction at DB level. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vikram Sent: Thursday, July 12, 2012 9:23 PM To: [email protected] Subject: Can we change char size of Organisation field across ITSM hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" CONFIDENTIALITY NOTICE: This email communication is intended only for the personal and confidential use of the recipient(s) designated above and may contain information which is subject to Federal and/or State privacy laws. In the event that you are not the intended recipient or the agent of the intended recipient, you are hereby notified that any review, disclosure, or use of the information contained herein is strictly prohibited. Do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner by any other person(s). If you have received this communication in error, please notify the sender immediately, either by response e-mail or by phone, and permanently delete the original e-mail, any attachment(s), and copies. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
