Hi, yes, you can go into the SRM:RequestInterface form and change the Status - this "should" re-trigger the workflow that occurs on the SRM:Request form.
This is also useful if the "ITSMUtil" plug-in has failed, and requests are stuck in "Awaiting Approval" - you can move them forward from this form. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: 03 August 2012 16:36 To: [email protected] Subject: Re: 7.6.04 SRM re trigger (stuck in submitted status) ** I see the corresponding sys:action.. but to get to process.. On Fri, Aug 3, 2012 at 11:26 AM, patrick zandi <[email protected]> wrote: Occasionally we get SRM's tickets that are stuck in Submitted status, and all the cai:events are fired and gone.. is there a way to re-trigger the work order that is attached for the back end process.. ??? -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
