Carol: Awesome Answer.. worked like a champ... On Fri, Aug 3, 2012 at 12:34 PM, Carl Wilson <[email protected]> wrote:
> ** > > Hi,**** > > yes, you can go into the SRM:RequestInterface form and change the Status > - this "should" re-trigger the workflow that occurs on the SRM:Request > form. **** > > **** > > This is also useful if the "ITSMUtil" plug-in has failed, and requests are > stuck in "Awaiting Approval" - you can move them forward from this form.** > ** > > ** ** > > Cheers**** > > Carl**** > > ** ** > > http://www.missingpiecessoftware.com/**** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* 03 August 2012 16:36 > *To:* [email protected] > *Subject:* Re: 7.6.04 SRM re trigger (stuck in submitted status)**** > > ** ** > > ** I see the corresponding sys:action.. but to get to process.. **** > > On Fri, Aug 3, 2012 at 11:26 AM, patrick zandi <[email protected]> > wrote:**** > > Occasionally we get SRM's tickets that are stuck in Submitted status, and > all the cai:events are fired and gone.. > > is there a way to re-trigger the work order that is attached for the back > end process.. ??? > > -- > Patrick Zandi**** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
