Our organization uses multiple monitoring tools to create incidents using IBRSD such as PractiveNet, Patrol, Control M, etc. This monitoring setup is outside of my knowledge other than the integration between IBRSD and Remedy, but I do believe that they have two BEM servers, one in the US and one in Europe, but all of the events in each of the monitoring tools are put through 1 cell, which is the one we have configured for IBRSD.
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