Hi, We're using the Approval Engine for one of customers. We only use the Manager Approval Chain with a single level and occasionally Designated Person Approval. We're running SRM 7.6.00 on top of ARS 7.5.00 Patch 003.
Situation we ran into is the following: Managers forget to inform us about their holiday or managers get sick. Because of their absence they cannot approve the Service Requests assigned to them. For new Requests this can be "prevented" by implementing a temporary Alternate Approver. However, we're dealing with existing requests as well. Anyone any idea on how to overrule / re-assign existing approvals to someone else? It may be obvious that we, being the administrators of the application, want to have as little intervention as possible. Thanks for any ideas / help. Regards, Rob van Eerd _________________________________________________________ Rob van Eerd | Capgemini | Netherlands, Utrecht IT Managed Solutions | Division ITS E-Mail: [email protected] Office: +31306894641 / Mob: +615030666 / www.capgemini.com<http://www.capgemini.com/> [BMC_Education_Certified_Admin_BMC Remedy AR System 7604_small][togaf9-certified_E-Mail-Signature] [cid:[email protected]]People matter, results count. _________________________________________________________ Capgemini is a trading name used by the Capgemini Group of companies which includes Capgemini "Netherlands", a company registered in "Netherlands" whose registered office is at "Papendorpseweg 100, Utrecht". [cid:[email protected]] This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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