Hi Rob,
You can override approvals if you are a process administrator. You can create Process Admins in the Approval Server Administrator form giving them the permission "Override Only Admin". After that you can search for the pending approvals using the Approval Central Console using the search Criteria "Acting As à Override" and the user you want to override. More information can be found in the BMC Documentation "BMC Remedy Approval Server Guide" in chapter "Performing Overrides" Hope this is the same in ARS 7.5, don't have a system to check on that. Best regards, Martin Von: Action Request System discussion list(ARSList) [mailto:[email protected]] Im Auftrag von Eerd, Rob van Gesendet: Dienstag, 28. August 2012 11:43 An: [email protected] Betreff: Overruling / re-assigning SRM Service Request Approvals ** Hi, We're using the Approval Engine for one of customers. We only use the Manager Approval Chain with a single level and occasionally Designated Person Approval. We're running SRM 7.6.00 on top of ARS 7.5.00 Patch 003. Situation we ran into is the following: Managers forget to inform us about their holiday or managers get sick. Because of their absence they cannot approve the Service Requests assigned to them. For new Requests this can be "prevented" by implementing a temporary Alternate Approver. However, we're dealing with existing requests as well. Anyone any idea on how to overrule / re-assign existing approvals to someone else? It may be obvious that we, being the administrators of the application, want to have as little intervention as possible. Thanks for any ideas / help. Regards, Rob van Eerd _________________________________________________________ Rob van Eerd | Capgemini | Netherlands, Utrecht IT Managed Solutions | Division ITS E-Mail: [email protected] Office: +31306894641 / Mob: +615030666 / www.capgemini.com <http://www.capgemini.com/> People matter, results count. _________________________________________________________ Capgemini is a trading name used by the Capgemini Group of companies which includes Capgemini "Netherlands", a company registered in "Netherlands" whose registered office is at "Papendorpseweg 100, Utrecht". This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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