Hi, We're running SRM 7.6.00 on a BMC Remedy 7.5 environment. Due to network related issues, our Servicedesk is confronted with SRM End-users who have disconnected / lost / runaway sessions and hence cannot login as they "are already logged on from somewhere else". They could wait until the session expires, but I guess we all know, users are impatient ;-) I know, If we could solve our network issues, these situations would be reduced to a minimum, but that's out of my control and I've been told this could take a very long time.
Question is: Is it possible and if so what rights can I give our Servicedesk Personel so they, after proper verification, can kill the complaining end-user's sessions? Regards, Rob Ps. To help the end-user's quickly, the Servicedesk does not want the delay of calling the Admins (if available) to kill the sessions for them. _________________________________________________________ Rob van Eerd | Capgemini | Netherlands, Utrecht IT Managed Solutions | Division ITS E-Mail: [email protected] Office: +31306894641 / Mob: +615030666 / www.capgemini.com<http://www.capgemini.com/> [BMC_Education_Certified_Admin_BMC Remedy AR System 7604_small][togaf9-certified_E-Mail-Signature] [cid:[email protected]]People matter, results count. _________________________________________________________ Capgemini is a trading name used by the Capgemini Group of companies which includes Capgemini "Netherlands", a company registered in "Netherlands" whose registered office is at "Papendorpseweg 100, Utrecht". [cid:[email protected]] This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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