Hi,
I don't know for SRM specifically, but a user should be able to override
any existing connection. At least once. A special prompt to allow this
should be shown to the user.
Something in the SRM implementation might be lacking here though...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi,
>
> We're running SRM 7.6.00 on a BMC Remedy 7.5 environment.
> Due to network related issues, our Servicedesk is confronted with SRM
> End-users who have disconnected / lost / runaway sessions and hence cannot
> login as they "are already logged on from somewhere else".
> They could wait until the session expires, but I guess we all know, users
> are impatient ;-)
> I know, If we could solve our network issues, these situations would be
> reduced to a minimum, but that's out of my control and I've been told this
> could take a very long time.
>
> Question is:
> Is it possible and if so what rights can I give our Servicedesk Personel
> so they, after proper verification, can kill the complaining end-user's
> sessions?
>
> Regards,
> Rob
>
> Ps. To help the end-user's quickly, the Servicedesk does not want the
> delay of calling the Admins (if available) to kill the sessions for them.
> _________________________________________________________
> Rob van Eerd | Capgemini | Netherlands, Utrecht
> IT Managed Solutions | Division ITS
> E-Mail: [email protected]
> Office: +31306894641 / Mob: +615030666 /
> www.capgemini.com<http://www.capgemini.com/>
>
> [BMC_Education_Certified_Admin_BMC Remedy AR System
> 7604_small][togaf9-certified_E-Mail-Signature]
> [cid:[email protected]]People matter, results count.
> _________________________________________________________
> Capgemini is a trading name used by the Capgemini Group of companies which
> includes Capgemini "Netherlands", a company registered in "Netherlands"
> whose registered office is at "Papendorpseweg 100, Utrecht".
>
> [cid:[email protected]]
>
>
>
>
>
>
>
> This message contains information that may be privileged or confidential
> and is the property of the Capgemini Group. It is
> intended only for the person to whom it is addressed. If you are not the
> intended recipient, you are not authorized to
> read, print, retain, copy, disseminate, distribute, or use this message or
> any part thereof. If you receive this message
> in error, please notify the sender immediately and delete all copies of
> this message.
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
