Hi All, I am sure this comes up from time to time. HTML formatted email is sent to the Email Engine. In the AR System Email Messages for the HTML Body/Content gets populated but the Plain Text Body/Content does not get populated.
When the email is received I in the ARS Email Messages form, the contents gets pushed to a customer Email form so that users can read the email. In the push field I include the Plain Text Body but not the HTML. So if the ARS Email Message Plain Text is not populated, this is blank in the in the custom form. ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Any thoughts on how to get around this would be appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
