It sounds like there is something in the HTML email that is preventing the Email Engine from completing the task and pushing the HTML body to the plain Text body
Check a couple of instances in the AR System Email Messages form and see if there is anything special about those emails (Something like a character set...) The complete email source should be in the Advanced -> Attachment Alternative -> Email attachment Also see if the plain text attachment is there. If the plain text attachment is there you could use that in a filter to populate the Plain Text body field. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, September 04, 2012 4:14 PM To: [email protected] Subject: HTML populated but not Plain Text Body ** Hi All, I am sure this comes up from time to time. HTML formatted email is sent to the Email Engine. In the AR System Email Messages for the HTML Body/Content gets populated but the Plain Text Body/Content does not get populated. When the email is received I in the ARS Email Messages form, the contents gets pushed to a customer Email form so that users can read the email. In the push field I include the Plain Text Body but not the HTML. So if the ARS Email Message Plain Text is not populated, this is blank in the in the custom form. ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Any thoughts on how to get around this would be appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
