You can solve it adding a filter. I recommend to add a display only field at the custom form to load the HTML version. Modify your PUSH action to include this new field. Then at submit the first field can be a filter with qualification: plain text field is null and a set action that copy the content of the HTML formatted mail. If you want to process the email and remove the HTML tags, you can use the regular expressions plugin https://communities.bmc.com/communities/thread/53307. At the docs there is an example that does it.
Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 4, 2012 at 11:13 PM, Brittain, Mark <mbritt...@navisite.com>wrote: > ** > > Hi All,**** > > ** ** > > I am sure this comes up from time to time. HTML formatted email is sent to > the Email Engine. In the AR System Email Messages for the HTML Body/Content > gets populated but the Plain Text Body/Content does not get populated.**** > > ** ** > > When the email is received I in the ARS Email Messages form, the contents > gets pushed to a customer Email form so that users can read the email. In > the push field I include the Plain Text Body but not the HTML. So if the > ARS Email Message Plain Text is not populated, this is blank in the in the > custom form.**** > > ** ** > > ARS 6.3 patch 20**** > > SunOS 5.9**** > > Oracle 9.2**** > > ** ** > > Any thoughts on how to get around this would be appreciated.**** > > ** ** > > Thanks**** > > Mark**** > > ** ** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
