We use External for Table field and Set Field criteria for lookup of data where 
the Business processes tend to change a good bit, but I can see several places 
where I could see using it in a Run-If as well. A well tested data change is 
easier to implement than a code change at my company since we don't have to 
adhere to an IT change windows to make a data change.

Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP Remedy 
Team |  Avaya Client Services  |  
|  1145 Sanctuary Parkway Lake View II  Suite 110 Alpharetta, GA  30009  | 
678-421-5342

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when they are faced with the winter deadline, they work like fury. If we didn’t 
have deadlines, we’d stagnate.  Walt Disney

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Misi Mladoniczky
Sent: Friday, September 07, 2012 8:20 AM
To: [email protected]
Subject: Re: EXTERNAL in Filter Run-If

Hi,

That is definitely a good use for it.

        Best Regards - Misi, RRR AB, http://rrr.se

> I agree that you must avoid EXTERNAL.
>
> I only use it at filters when adding some configurable business rule and I
> want to give complete freedom to the user to define when to execute the
> rule. For instance we have a priority control at HPD:Help Desk. Check if
> the incidence agrees with some conditions and limits impact and
> urgency accordingly. At this case I added the EXTERNAL.
>
>
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Fri, Sep 7, 2012 at 7:02 AM, Misi Mladoniczky <[email protected]> wrote:
>
>> EXTERNAL() is r
>
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