I agree. What I really wanted to point, is that to consider what requires a change request is more about the involved risk that what is to be changed (data, code, database, ...). But , as you pointed, there always will be a grey zone.
Jose Manuel Huerta http://theremedyforit.com/ On Fri, Sep 7, 2012 at 6:59 PM, Longwing, LJ CTR MDA/IC < [email protected]> wrote: > Don't get me wrong Jose...I agree with you :) The 'rules' regarding what > requires a change request vs what doesn't are completely arbitrary. > Changing Remedy code can be just as impacting as changing Remedy data > depending on the data...nothing is quite black and white, but the rules > don't like to take 'grey' into account. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Jose Huerta > Sent: Friday, September 07, 2012 10:51 AM > To: [email protected] > Subject: Re: EXTERNAL in Filter Run-If > > That argument is completely false under my point of view. It doesn't > matter if you are changing the data field where the external is to be > executed or say that a change in workflow is just changing db data. > > Using the same rationale, a java code change is just about changing a text > file. The same applies to the configuration files of a server. > > The change is more related with risk than with the container of the code. > > > Jose Huerta > theremedyforit.com > > El 07/09/2012, a las 17:23, "Longwing, LJ CTR MDA/IC" < > [email protected]> escribió: > > > I have also used the argument that Remedy code is actually nothing > > more than DB data....so a Remedy code change isn't actually code, so > > can be done in the middle of a business day if needed, thus not > > actually violating SOX....it depends on the mood of your manager as to > > if that argument will work or not :) > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Campbell, Paul (Paul) > > Sent: Friday, September 07, 2012 9:16 AM > > To: [email protected] > > Subject: Re: EXTERNAL in Filter Run-If > > > > I could see that ;>) > > > > Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP > > Remedy Team | Avaya Client Services | > > | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA > > | 30009 > > | | 678-421-5342 > > > > Everyone needs deadlines. Even the beavers. They loaf around all > > summer, but when they are faced with the winter deadline, they work > > like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC > > Sent: Friday, September 07, 2012 11:10 AM > > To: [email protected] > > Subject: Re: EXTERNAL in Filter Run-If > > > > Paul, > > I once built a system that was so data driven that we virtually never > needed to modify code on, and it became to the point where they started > designating which of our data changes required change tickets because some > of them were so powerful that they could 'take the system down'..... > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Campbell, Paul (Paul) > > Sent: Friday, September 07, 2012 8:56 AM > > To: [email protected] > > Subject: Re: EXTERNAL in Filter Run-If > > > > We use External for Table field and Set Field criteria for lookup of > data where the Business processes tend to change a good bit, but I can see > several places where I could see using it in a Run-If as well. A well > tested data change is easier to implement than a code change at my company > since we don't have to adhere to an IT change windows to make a data change. > > > > Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP > > Remedy Team | Avaya Client Services | > > | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA > > | 30009 > > | | 678-421-5342 > > > > Everyone needs deadlines. Even the beavers. They loaf around all > > summer, but when they are faced with the winter deadline, they work > > like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > > Sent: Friday, September 07, 2012 8:20 AM > > To: [email protected] > > Subject: Re: EXTERNAL in Filter Run-If > > > > Hi, > > > > That is definitely a good use for it. > > > > Best Regards - Misi, RRR AB, http://rrr.se > > > >> I agree that you must avoid EXTERNAL. > >> > >> I only use it at filters when adding some configurable business rule > >> and I want to give complete freedom to the user to define when to > >> execute the rule. For instance we have a priority control at HPD:Help > >> Desk. Check if the incidence agrees with some conditions and limits > >> impact and urgency accordingly. At this case I added the EXTERNAL. > >> > >> > >> > >> > >> Jose Manuel Huerta > >> http://theremedyforit.com/ > >> > >> > >> > >> > >> On Fri, Sep 7, 2012 at 7:02 AM, Misi Mladoniczky <[email protected]> wrote: > >> > >>> EXTERNAL() is r > >> > >> _____________________________________________________________________ > >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
