Monitoring just the email service is not very reliable as in windows we 
have seen email engine service is up but just hung.
What we did was actually monitoring the email messages table.
If there are any messages(entries) older than 15min we get alerted. 
In fact we have configured the monitoring such that it will auto restarts 
the email service.

On Friday, September 7, 2012 10:46:11 AM UTC-7, Leonard Johnson wrote:
>
> hey all, 
>
> Every now and then our email engine hangs (hasnt everyone's?).  Starting 
> and stopping this will get emails going again but I am wondering if anyone 
> has used ProactiveNet or other monitoring to catch this when it happens. 
> Since the email Engine service is still showing as running, I can't really 
> use that for monitoring.  Any idea of what log or method I can use to 
> proactively catch this prior to customers calling to say they arent getting 
> their notifications? 
>
> I haven't dug very deep on this yet but this is always the place I find 
> the right answers and putting it out to you all first. 
>
> Thanks for any input. 
>
> LJ 
>
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