Well, as one LJ to another, I must agree with patchsk. The email engine cleans out remedy emails, to check to see if it is working you must check to verify that the emails are going out properly. This could be checking to see if the unsent count is not decreasing...if records are sitting unsent for X min's. Whatever qualification you need to use to determine that the engine isn't working. This could be done through any number of API's available (Java, C, perl, php, .net, etc), all of them can log onto a server and perform a query.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leonard Johnson Sent: Friday, September 07, 2012 11:46 AM To: arslist@ARSLIST.ORG Subject: Email Engine Hanging hey all, Every now and then our email engine hangs (hasnt everyone's?). Starting and stopping this will get emails going again but I am wondering if anyone has used ProactiveNet or other monitoring to catch this when it happens. Since the email Engine service is still showing as running, I can't really use that for monitoring. Any idea of what log or method I can use to proactively catch this prior to customers calling to say they arent getting their notifications? I haven't dug very deep on this yet but this is always the place I find the right answers and putting it out to you all first. Thanks for any input. LJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
