I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the server, how much is allocated for the java process that the engine is using? 4. Before you kill the engine, are you looking at the memory that it's using?
In the past I have seen three main reasons for the hanging of the engine: Memory, bad email message (that could not be processed, like an encrypted message), to many messages to be picked up (if you are using inbound emails).. Remember logging will help. Good luck and take care of you kidneys, Howard Sent from one of Howard's iPads On Sep 7, 2012, at 5:25 PM, Randeep Atwal <ratwals...@gmail.com> wrote: > Running a query (monitoring tools usually have a db row count monitor) of the > oldest unsent message greater than x minutes ago is a way to understand if > it's hung and automate a restart. > > Sent from my BlackBerry device on the Rogers Wireless Network > > -----Original Message----- > From: "Boyd, Rebecca" <boy...@wfu.edu> > Sender: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > Date: Fri, 7 Sep 2012 16:48:37 > To: <arslist@ARSLIST.ORG> > Reply-To: arslist@ARSLIST.ORG > Subject: Re: Email Engine Hanging > > We run a PowerShell script which looks for "error" in the stderr.out log. > > > On Fri, Sep 7, 2012 at 2:23 PM, Karthik <karthik...@gmail.com> wrote: >> ** >> >> Did you check if performance of remedy was good when the email engine was >> hung? Sometimes when the performance is not stable it tends to hang. Also, >> are there any errors in the stderr.out log file? >> >> Regards, >> Karthik >> >> On Sep 7, 2012 11:16 PM, "Leonard Johnson" <leonard.john...@accenture.com> >> wrote: >>> >>> hey all, >>> >>> Every now and then our email engine hangs (hasnt everyone's?). Starting >>> and stopping this will get emails going again but I am wondering if anyone >>> has used ProactiveNet or other monitoring to catch this when it happens. >>> Since the email Engine service is still showing as running, I can't really >>> use that for monitoring. Any idea of what log or method I can use to >>> proactively catch this prior to customers calling to say they arent getting >>> their notifications? >>> >>> I haven't dug very deep on this yet but this is always the place I find >>> the right answers and putting it out to you all first. >>> >>> Thanks for any input. >>> >>> LJ >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
