Thank you all I ended up creating the group (and manually assigning a Group ID) it didn't show up straight away, but I left it overnight, came in this morning and it showed up!
Thank you. Regards, Michael Benz Service Desk Analyst From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ITSM.Support Sent: Wednesday, 12 September 2012 3:14 AM To: [email protected] Subject: Re: AR System Permission Groups ** Hi, If you do not have group already created, you can add a new Group "Incident Creator" in the Group from. You can make it as Regular/Dynamic/Computed as per your business requirements. As you want to customize Incident Management Application Permission, You need to do following steps: 1. Create a role to your group "Incident Creator" with Incident Management Application 2. Open "LIC:SYS-License Permission Map" Form in User tool 3. Create new entry & select Permission Group: Incident Creator License Required: as per your req. Product Name: Incident Mgmt/Service Desk Navigation Tier: Incident 4. Save the request 5. Open CTM:People Form and go to Update permission Group and Select Permission Group. Result: Under Incident, you will see "Incident Creator" Permission Group. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [email protected]<mailto:[email protected]> || Web Site: www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Benz, Michael Sent: Tuesday, September 11, 2012 9:37 AM To: [email protected]<mailto:[email protected]> Subject: AR System Permission Groups ** Hello World! I'm trying to add an application Permission group, very similar to the following website. http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-foundation/ the problem is that it assumes you have already created a group and that it should just show up. But when I create a group, it asks for a group ID, but I don't know what I should put in there, and I can't find any documentation on how to create groups. I need a group called "Incident Creator" Any help is GREATLY appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.au<http://www.holcim.com.au/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
