You can use the "HPD:IncidentInterface Create" form to easily create a automate the creation of incidents. All you have to do is push records into this form via API, WS or push action. I wrote a very simple multi-thread C program in less than a day to create 100000 tickets in a UAT environment. I don't have it anymore thought.
On Thu, Sep 13, 2012 at 5:03 PM, Stroud, Natalie K <[email protected]> wrote: > ** > > Kristopher: > > > > Assuming you are talking about exactly the same CI for each ticket, > templates can help streamline the entering of tickets, and I believe you can > have them set a CI, though we have not used that aspect of the template > functionality at our site. You do still, however, have to create each > incident individually. I am not aware of a cloning feature in ITSM 7.6.04 > that creates a new ticket based on the current ticket, which is a function > we also had in our previous Remedy ticketing system. > > > > There may also be tricks that developers can do behind the scenes to create > a bunch of tickets that I am not aware of, but I’ll let the developers here > on the list speak to that point. > > > > Good luck! > > > > Natalie Stroud > > SAIC @ Sandia National Laboratories > > ARS-ITSM Tester > > Albuquerque, NM USA > > [email protected] > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Wong, Kris > Sent: Thursday, September 13, 2012 7:41 AM > To: [email protected] > Subject: [EXTERNAL] ITSM: Opening Multiple Incidents Easily > > > > ** > > All, > > > > This is my first post although I’ve been reading for a while. > > > > I need to open 100+ incidents that are all essentially the same but need > each individual one to have a relationship to a pre-populated CI. Is there > an easy way to do this? > > > > I am on a new 7.6.04 instance and am sure at my previous company we had this > functionality. Let me know if I am missing something as I’ve new to 7.6.04. > Thanks > > > > -Kris > > > > Kristopher Wong > > Business Analyst > > Information Technology Department > > General Dynamics Canada > > 613-596-7357 (Office) > > [email protected] > > > > The information contained in this e-mail message is PRIVATE. It may contain > confidential information and may be legally privileged. It is intended for > the exclusive use of the addressee(s). If you are not the intended > recipient, you are hereby notified that any dissemination, distribution or > reproduction of this communication is strictly prohibited. If the intended > recipient(s) cannot be reached or if a transmission problem has occurred, > please notify the sender immediately by return e-mail and destroy all copies > of this message. > Thank you. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
