you could SOAPUI, a freeware tool to consume the web service on the Interface create form mentioned below to mimic incident creation. In SOAPUI, there are options to set the number of times a particular operaion should run, that way you can automate it.
Regards, Karthik On 13 September 2012 20:41, Sylvain YVON <[email protected]> wrote: > You can use the "HPD:IncidentInterface Create" form to easily create a > automate the creation of incidents. All you have to do is push records > into this form via API, WS or push action. > I wrote a very simple multi-thread C program in less than a day to > create 100000 tickets in a UAT environment. I don't have it anymore > thought. > > > On Thu, Sep 13, 2012 at 5:03 PM, Stroud, Natalie K <[email protected]> > wrote: > > ** > > > > Kristopher: > > > > > > > > Assuming you are talking about exactly the same CI for each ticket, > > templates can help streamline the entering of tickets, and I believe you > can > > have them set a CI, though we have not used that aspect of the template > > functionality at our site. You do still, however, have to create each > > incident individually. I am not aware of a cloning feature in ITSM > 7.6.04 > > that creates a new ticket based on the current ticket, which is a > function > > we also had in our previous Remedy ticketing system. > > > > > > > > There may also be tricks that developers can do behind the scenes to > create > > a bunch of tickets that I am not aware of, but I’ll let the developers > here > > on the list speak to that point. > > > > > > > > Good luck! > > > > > > > > Natalie Stroud > > > > SAIC @ Sandia National Laboratories > > > > ARS-ITSM Tester > > > > Albuquerque, NM USA > > > > [email protected] > > > > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 > > > > > > > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Wong, Kris > > Sent: Thursday, September 13, 2012 7:41 AM > > To: [email protected] > > Subject: [EXTERNAL] ITSM: Opening Multiple Incidents Easily > > > > > > > > ** > > > > All, > > > > > > > > This is my first post although I’ve been reading for a while. > > > > > > > > I need to open 100+ incidents that are all essentially the same but need > > each individual one to have a relationship to a pre-populated CI. Is > there > > an easy way to do this? > > > > > > > > I am on a new 7.6.04 instance and am sure at my previous company we had > this > > functionality. Let me know if I am missing something as I’ve new to > 7.6.04. > > Thanks > > > > > > > > -Kris > > > > > > > > Kristopher Wong > > > > Business Analyst > > > > Information Technology Department > > > > General Dynamics Canada > > > > 613-596-7357 (Office) > > > > [email protected] > > > > > > > > The information contained in this e-mail message is PRIVATE. It may > contain > > confidential information and may be legally privileged. It is intended > for > > the exclusive use of the addressee(s). If you are not the intended > > recipient, you are hereby notified that any dissemination, distribution > or > > reproduction of this communication is strictly prohibited. If the > intended > > recipient(s) cannot be reached or if a transmission problem has occurred, > > please notify the sender immediately by return e-mail and destroy all > copies > > of this message. > > Thank you. > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
