Hi, i can not recommend BAO or Tibco adapters for integration purposes due to a a lack of performance issues.
Tibco is using a integration solution with so called 'transfer forms', which are used for creating or updating objects by filters in Remedy. For every transfer of data are two write processes (writing data in the transfer form and writing data in the object form) and one read procces (reading data from the transfer form) necessary. Beside that hierarchical relationsships between objects in Siebel or Remedy is very difficult to develop with these transfer forms instead of XML files. Well formated data in XML files can be confirmed by validating against XSD schematas before you try to insert them in Siebel or Remedy. In Siebel you can develop WS interfaces very easaliy and fast, in Remedy too. In Germany i have developed with a one friend a middletier solution with J2EE, which can integrage objects between Siebel objects and Remedy objects with the help of XML over the http protocol. The reliabitliy of the J2EE solution is much more higher than in Tibco or BAO, in case of network problems you can store these xml files temporarly on a file system and import them later. Unfortunately the technical description of this tool is written in German. http://www.infosys-online.de/ars-powerconnect If you need further support, contact me. BR Tristan Roppel _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
