Arun: I'm not sure what you mean by a "people profile cache", nor am I sure what Remedy product/version you are running, but this sounds a little like an issue we see sometimes in our ITSM 7.6.04 SP2 installation running Best Practices view where the user will pick something from one of the dropdowns (usually Status or Status Reason), and the menu will get stuck open with all the dropdown options showing, which blocks them from being able to type anything in the Resolution field.
What usually clears that up for us is to have the affected user try logging out of ITSM and logging back in again. If that doesn't work, you can have them try clearing their web browser cache. One of the mid-tier patches decreased the frequency of behaviors like this for us, but I wouldn't say that they're gone completely. As best as we've been able to tell, there is something about a user going back and forth between the Incident Console and the Search Incident form that seems to trigger this behavior, but we've not been able to duplicate it. Regards, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arun Rana Sent: Thursday, September 27, 2012 12:05 PM To: [email protected] Subject: [EXTERNAL] People Profile cache getting corrupted in our prod environment Hi friends, we are facing issues related to People Profile cache getting corrupted in our prod environment. due to that in the staus drop down of any incident it is reflecting priority(p1,p2,...) instead of resolved, Inprogress, Resolved. As we don't want to flush our Mid tier prod Cache. Please provide the resolution. Thanks & Regards Arun Rana _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
