I agree about MS-SQL being maintenance light, cheap, and at the same time a fairly robust database, which has a winning point on case sensitivity..

But because of the nature of searches and the format data is stored in your organization, if case insensitivity isn't going to buy much and you'll already have a full time Oracle DBA, I would go with Oracle as Oracle tends to be more flexible on certain maintenance standpoints than MS-SQL can ever be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting capacities far more superior than MS-SQL. For e.g. I have in the past been able to script oracle backups and restore, selecting specific parameters to export and import (only structures, only data, only certain tables or views, etc) in scripts that has given me the ability to pretty much replicate production databases minus all the application data.. I really do not think there is a way to do the same in MS-SQL, but then I could be wrong... I just may have not found a way to script that in MS-SQL...

All in all I agree with most of the comments on this thread as well as one similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to maintain than Oracle which would need an expensive full time DBA..

Joe

-----Original Message----- From: Pierson, Shawn Sent: Friday, September 28, 2012 11:23 AM Newsgroups: public.remedy.arsystem.general
To: [email protected]
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage. It works better when it comes to case sensitivity. For the amount of users you have, there are no performance advantages or anything when it comes to Oracle. Basically, Remedy works perfectly fine on both, but you should use whatever you and your DBAs are more comfortable with, and what works on the hardware and OS you are using (e.g. you can't run SQL Server on Linux but you can run Oracle.) Management should listen at least to the dollars involved if you are purchasing new licenses, as SQL Server Standard is a whole lot cheaper than Oracle.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: [email protected]
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on the list have an opinion? I really need some feedback with the Pros & Cons of using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end users (Support staff plus customers). We have the entire ITSM suite to deploy which will be accomplished in stages. We will start with Asset and Incident Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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