I believe they changed this in Sp3, because since then I have to log in as a 
user in that mid-tier in order to get the re-caching process to start.  You can 
watch it in the \cache folder or the mid-tier configuration - cache page.  We 
accepted the change since Sp3 fixed some troublesome firefox-specific problems 
with Work Info notes fields, but we did notice the behavior change.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, November 07, 2012 10:03 AM
To: [email protected]
Subject: Re: Mid-Tier Flush Cache Issue 7.6.4 SP4

Rafael,
It is my understanding that at some point in the past, when you told Mid-Tier 
to flush, it would clear the cache, and then immediately start the re-cache 
process per the configured processes.  Then at some time during the 7.6.04 
versions, this stopped working properly, and a flush did nothing other than get 
rid of the cache, but did not re-cache anything.  It's possible that with the 
SP4, they re-fixed the issue to make it start caching again, which would 
explain why it becomes unavailable for awhile.

Some liked it one way, others liked it the other...can't please them all.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Rodriguez, Rafael J x23718
Sent: Wednesday, November 07, 2012 8:58 AM
To: [email protected]
Subject: Mid-Tier Flush Cache Issue 7.6.4 SP4

** 

Hello list, we recently upgraded our dev and qa mid-tier environments from 
7.6.4 SP2 to 7.6.4 SP4. Now when we flush the mid-tier it take literally 
forever to login to application. Once successfully logged in any subsequent 
attempts are much faster. It never took so long before the upgrade while on SP2.

 

Has anyone experienced this same issue with SP4?

 

Thanks in advance

 

Rafael Rodriguez

Manager Remedy/Mid-Tier Enterprise

201.714.3718

[email protected]

cid:[email protected]

 


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