Create individual records to override the system default from within each person record, this is done by adding a new record. You may need to change the system default if that is easier and perform the reverse in the Individual override records.
Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 [email protected] <mailto:[email protected]> au.fujitsu.com <http://au.fujitsu.com> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Friday, 9 November 2012 2:07 AM To: [email protected] Subject: Re: CFG-Notification Events (ARS 7.6) ** Hi, the NTE-CFG-Notifications Events form is for system wide settings. Any changes here affect all users. You are on the right track with updating Individual Notifications, you need to have the correct permissions to update these. Try "Contact People Admin" and "Contact Support Admin". Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lidia Dorsaz Sent: 08 November 2012 14:25 To: [email protected] Subject: NTE:CFG-Notification Events (ARS 7.6) ** Hello, I do not know how to modify the NTE :CFG-Notification Events for some users that would like to be notified only if incidents are assigned directly to them and not if assigned to one of theirs groups. I suppose that I have to set Individual Notification=Yes and Group Notifications=Non in the NTE :CFG-Notification Events >From the CTM :People form I try to open : Update notification Preferences. I >can modify the values but I cannot save them. Can someone tell me how to proceed, if possible. Best Regards Lidia ----------------------------------------------- Lidia Dorsaz Division STIC Université de Genève 24 rue Général-Dufour, 1211 Genève 4 tel: (4122) 379 75 73 fax: (4122) 379 79 86 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<image001.gif>>
