Mark, I do not believe you can create Crystal Reports through the Remedy reporting console. You will need a Crystal Reports designer, which is a separate product. It is licensed. Not sure what the exact license cost is but you can find it on the internet.
If you then want to give users the ability to view these crystal reports in mid-tier, you also need to install Crystal Reports XI server. This is also licensed and cost can be found on the internet. If I were you I would look into utilising the BIRT reporting capability built into Remedy. The client SW to build reports is free and you do not need to install any additional server components. Hope this helps. Jiri Pospisil Remedy Specialist, IT Production [cid:[email protected]] [cid:[email protected]] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: 08 November 2012 22:58 To: [email protected] Subject: Crystal Report Licensing ** Hi All, I need to know the license requirements for the Crystal Report server to use with ITSM 7.6.04 OOB. If I create a report in the Report Console, set the report type to Crystal and save. As far as the Crystal report Server is concerned who just created the report?, Remedy or mbrittain? In case it makes a difference I have two AR Servers in a server group and two load balanced mid-tiers. If anyone has some general guidelines or a good reference that would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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