If you are running the report from within Remedy then the answer is neither. Crystal Report server is not involved.
The report would be produced by the Crystal Reports Developer-which I would expect you bought. But running the report in Remedy requires no additional licence from SAP. As you are the developer you created the report but that is irrelevant to its running or licencing. The same is true for CRS, the licence there is a user licence and not a report licence. A licenced user can import and run any CR report in CRS. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 [email protected] <mailto:[email protected]> au.fujitsu.com <http://au.fujitsu.com> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, 9 November 2012 9:58 AM To: [email protected] Subject: Crystal Report Licensing ** Hi All, I need to know the license requirements for the Crystal Report server to use with ITSM 7.6.04 OOB. If I create a report in the Report Console, set the report type to Crystal and save. As far as the Crystal report Server is concerned who just created the report?, Remedy or mbrittain? In case it makes a difference I have two AR Servers in a server group and two load balanced mid-tiers. If anyone has some general guidelines or a good reference that would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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