You need to really, REALLY, thoroughly read the upgrade directions in the 7.6.04 documentation about upgrades.
Specifically I do not see any mention of a reference server below. I also do not see a mention of a staging server/database. Perhaps you will not need one if you can take a full weekend outage or what have you - but if you have larger volume you will want to investigate this. William Rentfrow [email protected]<mailto:[email protected]> http://www.stratacominc.com 715-204-3061 Office 715-498-5056 Cell From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger J Sent: Tuesday, November 20, 2012 8:09 PM To: [email protected] Subject: Re: AR System & ITSM Upgrades (we are WAY behind) ** Item 3 and 4 uses the Best Practice Conversion Utility. You also should confirm with Support if you can go to Rel 8 and skip 7.6.04. -----Original Message----- From: Mary C. <[email protected]<mailto:[email protected]>> To: arslist <[email protected]<mailto:[email protected]>> Sent: Tue, Nov 20, 2012 9:05 pm Subject: AR System & ITSM Upgrades (we are WAY behind) Hi, We are on AR System 7.0.01 Patch 006, CMDB 2.0.1, ITSM 7.0.3 Patch 006 and SLM 7.0.1 Patch 4. We were unable to consider upgrading until now, and of course this is going to be a major effort from what I can see. We have some customizations, but I think I could rebuild them from scratch if I had to. We are in a Windows/SQL server setup and are running a server group. We want to upgrade everything to 8.0 Here is a high-level upgrade path that Support recommended. A) Upgrade ITSM 7.0.3 patch 6 to ITSM 7.0.3 patch 9. B) Run ARserver 7.6.04 patch 4 in upgrade mode. C) Run the difference report to find the customization. D) Create Overlay to retain customization. E) Then upgrade CMDB 7.6.04 patch 4 F) Then upgrade ITSM 7.6.04 patch 4. G) Once everything is working fine upgrade ARS, CMDB and ITSM to 8.0 Do you all agree with this upgrade path? Would you recommend another approach? Any advice you can give me would be appreciated. Many of you have listed lots of gotchas, so I am semi-planning for those pitfalls. Thank! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
