Hi, After being through upgrade from 7.0.1 to 7.6.03, I would strongly recommend considering a different strategy. Rather than spending tons of time making the upgrade scripts work, I would recommend building a fresh version 8 environment, recreate your customisations and then invest time in defining procedure for data migration. With the data management tool, this should not be that difficult. You may also consider other tools such as rrrchive to migrate the data.
Other option might be trying to convince your stakeholders to leave historical data in the old system and start fresh in the new environment with the old data remaining available for reporting/viewing. Hope this helps. Jiri Pospisil Remedy Specialist, IT Production LCH Clearnet -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mary C. Sent: 21 November 2012 02:05 To: [email protected] Subject: AR System & ITSM Upgrades (we are WAY behind) Hi, We are on AR System 7.0.01 Patch 006, CMDB 2.0.1, ITSM 7.0.3 Patch 006 and SLM 7.0.1 Patch 4. We were unable to consider upgrading until now, and of course this is going to be a major effort from what I can see. We have some customizations, but I think I could rebuild them from scratch if I had to. We are in a Windows/SQL server setup and are running a server group. We want to upgrade everything to 8.0 Here is a high-level upgrade path that Support recommended. A) Upgrade ITSM 7.0.3 patch 6 to ITSM 7.0.3 patch 9. B) Run ARserver 7.6.04 patch 4 in upgrade mode. C) Run the difference report to find the customization. D) Create Overlay to retain customization. E) Then upgrade CMDB 7.6.04 patch 4 F) Then upgrade ITSM 7.6.04 patch 4. G) Once everything is working fine upgrade ARS, CMDB and ITSM to 8.0 Do you all agree with this upgrade path? Would you recommend another approach? Any advice you can give me would be appreciated. Many of you have listed lots of gotchas, so I am semi-planning for those pitfalls. Thank! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
