But if support has no idea about it, what do you do when you run into issues with it?
Sent from my iPhone On Dec 10, 2012, at 10:14 AM, "Pierson, Shawn" <[email protected]> wrote: > If it was the same briefing that I attended, I believe the line may have been > blurred a bit between SRM, the AI agent, and the rest of the chat > functionality. I recall the BMC folks saying that SRM 8.0 was compatible > with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The > chat functionality did seem kind of cool, especially since they said it could > be integrated with Office Communicator. > > My suggestion is to go to your sales person if support is not helpful. They > should be able to easily get someone to get that information to you since it > is a feature that BMC seems to be proud of. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Remedy > Sent: Saturday, December 08, 2012 5:06 PM > To: [email protected] > Subject: The New BMC Chat (what version of ARS and ITSM will it work on) > > All, > > I hope you're having a great weekend. > > Now for my strange issue. > > My management team came back from Houston and was demoed the new BMC Chat, > that was released with ITSM 8.0. > > During the meeting someone informed one of the managers that BMC Chat could > be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked > to get more info. > > When I asked BMC support they say that is not true. Yet they cannot find any > documentation that says that (i.e. no compatibility list) and in fact could > not find any of the documentation on BMC Chat (I found it on my own, but > compatibility was not part of what I found). > > So I am I at a loss. > > On one hand I have a manager that says he was told (by someone at this > executive meeting in Houston that it will work with our current version and > on the other BMC support that cannot even send me a compatibility doc (or > even find anyone that can answer my question). > > Any ideas? > > Howard > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
