That's what the ARSList is for, right? I don't want to go off topic too much, but I've had much better luck between solving my issues here, on the BMC Developer Network site, and by getting other folks at BMC involved. Things are pretty stable right now so I haven't submitted a ticket to support in several months.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, December 10, 2012 9:22 AM To: [email protected] Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) But if support has no idea about it, what do you do when you run into issues with it? Sent from my iPhone On Dec 10, 2012, at 10:14 AM, "Pierson, Shawn" <[email protected]> wrote: > If it was the same briefing that I attended, I believe the line may have been > blurred a bit between SRM, the AI agent, and the rest of the chat > functionality. I recall the BMC folks saying that SRM 8.0 was compatible > with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The > chat functionality did seem kind of cool, especially since they said it could > be integrated with Office Communicator. > > My suggestion is to go to your sales person if support is not helpful. They > should be able to easily get someone to get that information to you since it > is a feature that BMC seems to be proud of. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Remedy > Sent: Saturday, December 08, 2012 5:06 PM > To: [email protected] > Subject: The New BMC Chat (what version of ARS and ITSM will it work > on) > > All, > > I hope you're having a great weekend. > > Now for my strange issue. > > My management team came back from Houston and was demoed the new BMC Chat, > that was released with ITSM 8.0. > > During the meeting someone informed one of the managers that BMC Chat could > be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked > to get more info. > > When I asked BMC support they say that is not true. Yet they cannot find any > documentation that says that (i.e. no compatibility list) and in fact could > not find any of the documentation on BMC Chat (I found it on my own, but > compatibility was not part of what I found). > > So I am I at a loss. > > On one hand I have a manager that says he was told (by someone at this > executive meeting in Houston that it will work with our current version and > on the other BMC support that cannot even send me a compatibility doc (or > even find anyone that can answer my question). > > Any ideas? > > Howard > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
