Dave Thanks.
I think BMC support needs this info as well. Howard Sent from my iPhone 5 On Dec 10, 2012, at 12:41 PM, "Easter, David" <[email protected]> wrote: > As I mentioned, below, the link that Prof. Strauss forwarded is regarding the > upper case BMC Chat. The BMC Chat application is included in the BMC Remedy > IT Service Management Suite (which is a marketing bundle that contains a > bunch of products). > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Howard Richter > Sent: Monday, December 10, 2012 8:22 AM > To: [email protected] > Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) > > Dave > > Thanks for the info, however, what does the customer support notice > (11/26/12) talk about? > > It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 > > Howard > > Sent from my iPhone 5 > > On Dec 10, 2012, at 10:56 AM, "Easter, David" <[email protected]> wrote: > >> The naming is a little confusing. Just think of it this way: >> >> BMC Chat - upper-case "Chat". This is the product that was obtained from >> the my-eService acquisition and in the doc link that Prof. Strauss >> forwarded. It is intended primarily to provide a Virtual Chat agent for end >> users as well as communication with end users. >> >> http://www.myeservice.com/wp/products/ >> >> chat - lower-case "chat". This is functionality provided by AR System that >> utilizes integration with an XMPP chat server (like OpenFire). It is used >> primarily for communication between back-end technicians - not with end >> users. >> >> https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat >> >> The chat (lower case) functionality was first introduced in AR System 8.0.00 >> / ITSM 8.0.00 - so it's not available in previous versions of AR System / >> ITSM. >> >> -David J. Easter >> Manager of Product Management, AR System >> BSM & Atrium Solutions Management >> BMC Software, Inc. >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, liaison or public relations representative for BMC Software, >> Inc. >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Pierson, Shawn >> Sent: Monday, December 10, 2012 7:14 AM >> To: [email protected] >> Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) >> >> If it was the same briefing that I attended, I believe the line may have >> been blurred a bit between SRM, the AI agent, and the rest of the chat >> functionality. I recall the BMC folks saying that SRM 8.0 was compatible >> with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The >> chat functionality did seem kind of cool, especially since they said it >> could be integrated with Office Communicator. >> >> My suggestion is to go to your sales person if support is not helpful. They >> should be able to easily get someone to get that information to you since it >> is a feature that BMC seems to be proud of. >> >> Thanks, >> >> Shawn Pierson >> Remedy Developer | Energy Transfer >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Remedy >> Sent: Saturday, December 08, 2012 5:06 PM >> To: [email protected] >> Subject: The New BMC Chat (what version of ARS and ITSM will it work on) >> >> All, >> >> I hope you're having a great weekend. >> >> Now for my strange issue. >> >> My management team came back from Houston and was demoed the new BMC Chat, >> that was released with ITSM 8.0. >> >> During the meeting someone informed one of the managers that BMC Chat could >> be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked >> to get more info. >> >> When I asked BMC support they say that is not true. Yet they cannot find >> any documentation that says that (i.e. no compatibility list) and in fact >> could not find any of the documentation on BMC Chat (I found it on my own, >> but compatibility was not part of what I found). >> >> So I am I at a loss. >> >> On one hand I have a manager that says he was told (by someone at this >> executive meeting in Houston that it will work with our current version and >> on the other BMC support that cannot even send me a compatibility doc (or >> even find anyone that can answer my question). >> >> Any ideas? >> >> Howard >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers >> Are, and have been for 20 years" >> >> Private and confidential as detailed here: >> http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the >> link, please e-mail sender. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
