Hi, We've a scenario on ITSM 7.6.03 server (Windows 2008/SQL 2008) where Application-Bus-Time2-Assoc-Add & Diff commands are taking anything between 6 - 11 sec to finish.
If I created one incident by opening the browser, the time between + CE and -CE calls on HPD:Help Desk form is about 5 sec. The Application-Bus-Time2-Assoc-Add & Diff commands on out of the box SLM Filters take only a few milli seconds to finish. However, if a Java API Program created 20 incidents in a duration of 80 seconds, Application-Bus-Time2-Assoc-Add & Diff commands on the very same SLM Filters take 6 - 11 sec to finish. The first incident takes 60 - 80 sec to finish and so is the 20th incident. The AR Server CPU reaches 100% (arserver.exe shows 100%) and remains there for ~ 80 sec. This API program connects to 2 Private RPC Queues with 6 threads each. 1) How can I find out what causes arserver.exe to reach 100% ? 2) How can I reduce the time taken by Application-Bus-Time2-Assoc-Add & Diff filters? These are the filters that take longer to finish from the API/SQL/Filter log. Application-Bus-Time2-Assoc-Add/Diff Actions: 1) SLM:Measurement:ReqProcOverallStartTimeCALLGUIDE 2) SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX 3) SLM:Measurement:MilestoneReqCalcTimeForPercentStartPositiveX 4) SLM:Measurement:ReqProcOverallStartTimeCalGoalSchedGoalTimeForRefEndGoal 5) SLM:Measurement:ReqSetWarningGoalPushFieldsToEventSchedulewhenMeasStart`! Set fields action: * SLM:Measurement:MilestoneReqCreateEventScheduleEntryLoggingSearch Thanks Radhika +44 20718 25880 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
