Moving from AR System 7.6.03 to 7.6.04 is a maintenance level upgrade, so it should not be too much effort.
If you'd like to also take advantage of overlays, you may want to schedule in a little extra time to get it over with in preparation for future upgrades, but it's optional until you upgrade again. Sounds like you may be asking about upgrading the applications as well. There is a white paper up on upgrading that can be found here: BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper https://docs.bmc.com/docs/download/attachments/165478929/ARS_UpgradeProceduresAndGuidelinesSP2TB_7604.pdf -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ratliff, Jameka L CIV USARMY INSCOM (US) Sent: Friday, January 18, 2013 10:18 AM To: [email protected] Subject: Moving from ARS 7.6.03 to 7.6.04 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: My Default Caveat Good day all, My organization is currently using ARS 7.6.03. We recently set up a new environment with 7.6.04. I'm fairly new to this application, and would like to know the best method of moving/creating accounts on the new system, initially and new people? Most people will only require access to SRM and Knowledge. The previous admin created records for the support personnel prior to my arrival. We are not moving over any tickets. Any insight is appreciated. ITSM 7.6.04 SP 3 v/r, Jameka Ratliff Classification: UNCLASSIFIED Caveats: My Default Caveat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
