I still have to snicker at the "maintenance level upgrade" bit. I mean, 7.6.04 introduces true load balancing between the mid tier and AR. To use this feature, you would need to reconfigure your load balancer etc.. To me, that's not maintenance level. Also, the consoles changed visually in ITSM as well as the introduction of the navigation bar. Maybe just my opinion, but those things alone disqualify .04 as just a maintenance version. You shouldn't be introducing brand new functionality in a maintenance version release.
On Fri, Jan 18, 2013 at 2:13 PM, Easter, David <[email protected]> wrote: > Moving from AR System 7.6.03 to 7.6.04 is a maintenance level upgrade, so > it should not be too much effort. > > If you'd like to also take advantage of overlays, you may want to schedule > in a little extra time to get it over with in preparation for future > upgrades, but it's optional until you upgrade again. > > Sounds like you may be asking about upgrading the applications as well. > There is a white paper up on upgrading that can be found here: > > BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade > Procedures and Guidelines White Paper > > https://docs.bmc.com/docs/download/attachments/165478929/ARS_UpgradeProceduresAndGuidelinesSP2TB_7604.pdf > > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Ratliff, Jameka L CIV USARMY INSCOM (US) > Sent: Friday, January 18, 2013 10:18 AM > To: [email protected] > Subject: Moving from ARS 7.6.03 to 7.6.04 (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: My Default Caveat > > Good day all, > > My organization is currently using ARS 7.6.03. We recently set up a new > environment with 7.6.04. I'm fairly new to this application, and would > like > to know the best method of moving/creating accounts on the new system, > initially and new people? Most people will only require access to SRM and > Knowledge. > > The previous admin created records for the support personnel prior to my > arrival. We are not moving over any tickets. Any insight is appreciated. > > ITSM 7.6.04 SP 3 > > v/r, > > Jameka Ratliff > > Classification: UNCLASSIFIED > Caveats: My Default Caveat > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
